Law enforcement requests

Last updated 17 August 2026

MyHue is a small service operated from the United Kingdom. This page explains what we hold, what we need in order to disclose it, and how to ask. It is written for investigators, and we would rather you read it before writing than after.

What we do not have

Most of what these requests usually ask for does not exist here, and no order can compel us to produce it:

• IP addresses. We do not store them, for visitors or for account holders. Returning visitors are counted with a one-way hash of coarse request details that changes daily and cannot be reversed or linked across days.
• Private messages. There is no messaging feature.
• Browsing history. We record that a profile was viewed, not who viewed it.
• Payment details. Card data never reaches us; it is handled entirely by the payment provider.
• Real names, ages or identity documents. We do not ask for them and do not verify identity.

What we do have

• The email address used to register, and when the account was made
• A Discord account id, where the account was created by signing in with Discord
• The public page itself, and the files uploaded to it
• Aggregate visit statistics for a page: dates, countries, referring sites, device categories. Not tied to individuals
• A log of moderation actions taken on the account, and any reports made about it

A public page can be viewed by anyone at any time without contacting us, and preserving a copy yourself is usually faster than asking.

What we need

For account data we require a court order, warrant, or other legal process valid in England and Wales. We will not disclose account data on a voluntary basis or on the strength of an email alone, however official-looking, because we have no way to authenticate one.

Emergencies are the exception. Where there is an immediate risk to someone's life or of serious physical harm, including a credible threat of suicide, we will act on a request from an official email address without waiting for process, and we will act quickly. Say plainly at the top of your message that it is an emergency and why.

Preservation

We will preserve material on request while you obtain process, for 90 days, extendable once. Ask for this early: a preservation request is cheap and reversible, and an account holder can delete their own data at any time up until it is made.

We already preserve rather than delete where content appears to be child sexual abuse material, and report it to the Internet Watch Foundation. See the terms for that process.

Telling the account holder

Our default is to tell someone that their data has been requested, so they can seek their own advice. We will not do so where a court has ordered otherwise, where it is prohibited by law, or where doing so would create a risk to someone's safety or defeat an investigation into child sexual abuse. If you need us to delay notice, say so and say why, and give a date it expires.

How to reach us

Submit a report against the page in question at myhue.uk/report, and put the request in the details field. It reaches the operator directly and is timestamped. Begin the message with LAW ENFORCEMENT, or EMERGENCY where the exception above applies, so it is not read as an ordinary report.

Include the profile URL or username, exactly what you need, the legal basis, and a deadline. We are one person, not a legal department. A clear, specific request gets a faster answer than a broad one, and a request for something on the list above that we do not hold will get a reply saying exactly that.